Q: Who are you?
A: We are systems integrators with over 30 years of experience building recording and broadcast facilities. We have handled a wide range of turnkey integration projects for small to large companies. SystemsStore.com came from the desire of our customers to gain access to the many products we use for our own projects.
Q: Why should I buy from you?
A: We provide a level of service and support you won't find anywhere else - Period! Our company is staffed by people who use the products we sell every day. In addition, being involved in the most sophisticated installation projects in the world, we know what we are talking about. The products on our site have been selected based on our many years of experience, and by input from engineers and technicians at facilities all over the country. By using SystemsStore.com for your purchases, you will save a lot of time finding and purchasing items for your projects. In addition, our technicians are always standing by to offer free advice when you need it. You should be able to find everything you need on our site. If not, let us know and we will get it for you.
Q: Can I call you and talk to a real person?
A: Sure, and in fact we frequently do that. However, to help us keep our costs down, which in turn means lower product costs for you, we much prefer that you correspond with us via email. By corresponding via email, your requests, and our answers, are in writing, which means they are clear and less likely to be misunderstood. In addition, we can respond to email requests more efficiently. During normal business hours, (9:00 AM to 4:00 PM ET), we have people monitoring your incoming email messages constantly (and often after hours as well). And we respond to your questions quickly. So, for us, email is almost as conversational as talking on the phone.
Q: Where are you?
A: We are located in the greater Orlando, Florida area, USA.
Q: Do you have a catalog?
A: Our on-line site is our catalog. You can print out as much of it as you like. However, you will notice that the individual catalogs for most of our product lines are available for on-line ordering at no charge. For many of the product lines we carry, we have not posted every single product on the site. But, we can still get it for you. Please contact us for pricing and availability. Shipping charges will apply to catalog requests for customers outside the United States.
Q: What if I don't find the product I'm looking for?
A: The products on this site are a cross section of our most popular items for an installation and the list of our products is constantly growing. We have access to a wide variety of other products. Contact us and we'll help you find the products you need.
Q: How long does it take you to ship products?
A: It depends on what you order. First, we attempt to have as many items as possible in stock. Second, we take as much care in working with our suppliers as we do in working with our customers. We put in a lot of effort in securing supply lines that have the best possible pricing and availability, and we are constantly working to improve them. Third, even if one of our distributors is out of stock, we are rarely more than two weeks away from getting product directly from the factory. And, we will always keep you informed of what is going on with your order if there are any delays.
Q: What forms of payment do you accept?
A: We currently accept MasterCard, Visa and American Express.
Q: Is my credit card secure?
A: We use a secure certificate issued by Thawte to help ensure that all transactions are securely made.
Q: How do you ship your products?
A: We use various shipping methods; UPS, US Postal Service Express Mail, or FedEx, dependent on the requirements. For very large items such as large cable spools and equipment racks, we use an LTL carrier, such as Roadway or other similar carriers.
Q: What countries do you ship to?
A: We use the US Postal Service Express Mail, UPS, and FedEx for our international shipments.
Q: How do you receive payments from countries other than the United States?
A: Via credit card; MasterCard, Visa or American Express. The international monetary exchange is handled by the credit card company for international orders.
Q: Will you give out my email address?
A: No, never! (Not even if your mother asks us for it). The only reason we ask for your email address is so that we can confirm your orders and otherwise communicate directly with you.